Contact Us

We're a real business with a real person behind it.

Email: joel@trailvault.co
Phone: 803.200.1693
Address: Columbia, South Carolina
SC Retail License: #122143304

Business hours: Monday – Friday, 9am – 5pm Eastern
Response time: All inquiries answered within 1 business day

Before You Buy
Buying a $500–$3,500 power system is a real decision. Tell us:
  • What you're powering (devices, appliances)
  • How long you need to run them
  • Whether you want solar recharging capability

We'll give you a straight answer — including telling you if a less expensive option fits your needs better. We'd rather sell you the right product than the most expensive one.

Our Promise
Every product on TrailVault ships from an authorized manufacturer or distributor directly to you. You get the full manufacturer warranty, genuine products, and a real person to contact when you need help.