Contact Us
We're here to help.
Buying a $500-$3,500 power system is a significant decision. We want to make sure you get exactly the right product for your needs — whether that's for camping, your RV, home emergency backup, or off-grid living.
Email joel@trailvault.co We respond to all inquiries within 24 hours on business days.
Before You Buy Have questions about which product is right for you? Tell us:
- What you're powering (devices, appliances)
- How long you need to run them
- Whether you want solar recharging capability
We'll give you a straight answer — including telling you if a less expensive option fits your needs better.
Response Times
- Pre-sale questions: within 24 hours
- Order status: within 24 hours
- Warranty and returns: within 24 hours
Our Promise Every product on TrailVault ships from the manufacturer directly to your door. You get full manufacturer warranty, genuine products, and a real person to contact if anything goes wrong.